Refund and Cancellation Policy

Miindtraa School of Healing & Training
Last updated: 29 September 2026  |  Effective: 29 September 2026
This version replaces all earlier refund policies, including the earlier NQH™ 2-Day Workshop money-back guarantee, which is withdrawn.

1. Offer-by-offer summary

If an offer page, checkout page or written agreement states a different condition for that specific offer, that written condition applies to that offer.

2. General rule

2.1 Miindtraa delivers live sessions, digital content, community access and personal attention that cannot be returned once given. For this reason, all fees are non-refundable once any of the following has happened:

• you have received login details, course access, a download, a recording, a bonus or entry to a community;
• the live event, cohort, membership or your program term has started, whether or not you attended;
• a session or call has been held, or was missed without the notice this Policy requires.

2.2 The following are not grounds for a refund: a change of mind, schedule, priorities, budget or personal circumstances; missed sessions; not using the content or membership; not completing assignments; not getting a specific result; internet, device or connectivity problems on your side; a disagreement with the teaching approach after starting; or buying the wrong offer after its details were shown before payment.

2.3 Healing, personal growth and business results depend on your own participation and circumstances. We do not refund on the basis of results. See the Results and Income Disclaimer in our Terms and Conditions.

2.4 No money-back guarantee applies to any Miindtraa offer unless one is printed on that offer's sales page or in its written agreement at the time you pay. No verbal promise, social media post, DM or chat message creates a guarantee.

3. When we will refund

We will refund the amount you paid for the affected offer if:

• we cancel a program, event or session and do not offer you a new date, a later run or an equivalent alternative;
• you were charged more than once for the same order, or charged an incorrect amount because of a technical error (we refund the extra amount);
• we decline your enrolment after receiving payment, for example after a suitability or Practitioner Readiness Call review, before the program starts;
• a refund is required by applicable Indian law.

4. Webinars, workshops and challenges

• Paid tickets and webinar bundles (including bundles that come with bonuses such as Morning Healing Tribe access, recordings, toolkits or meditations) are non-refundable once the event has started or any bonus has been delivered, whichever is earlier.
• If you cannot attend, write to us before the event starts and we will move your seat to the next scheduled run of the same event, once. Where an event runs on a repeating schedule, this is our standard alternative to a refund.
• Replays are provided only where the offer page says so, and only for the stated period.
• Special prices, coupons and fast-action bonuses are valid only within the stated window and cannot be claimed later or exchanged for money.

5. Miindtraa Morning Healing Tribe

• The membership fee covers 12 months from the date of purchase and is non-refundable once the membership starts.
• Missed Wednesday sessions are not carried forward and do not extend the membership. Sessions skipped by us for festivals, holidays or unforeseen reasons are not refunded; where possible we give notice in the member group.
• Where Tribe access was included as a bonus with another purchase, it has no separate cash value and is not refundable or exchangeable.

6. NQH™ certification programs (Practitioner, Level 0, Level 1, Level 2)

• Fees are non-refundable once the cohort begins or any course access, recording, workbook or community access is given.
• If you miss live sessions, you may repeat the entire cohort once, free of charge, within 3 months of your original start date, subject to seat availability. This is personal to you and cannot be transferred to another person.
• Upgrading to a higher program (for example, from Practitioner to the Healer Accelerator) is done at the upgrade price in force at the time. Amounts already paid are adjusted only where the upgrade offer says so, and are never refunded as cash.
• If you do not meet the certification criteria, this is not a ground for a refund. You may be offered a reassessment on the terms communicated at enrolment.

7. NQH™ Healer Accelerator

• The Accelerator is non-refundable once your Day 1 begins or any access is given, and this applies to the full program fee whether paid in one payment or in parts.
• The program term, extension, phase deadlines, attendance rules and status ladder are set out in the Participant Agreement you accept at enrolment.
• The only guarantee attached to the Accelerator is a conditional extension of support (not a refund). It applies only if you attend at least 80% of live sessions and complete all assignments, as set out in the Participant Agreement and on the sales page at the time you enrol. No client, income or revenue outcome is promised.
• After your program term ends, continued support is available only through a paid subscription at the rates in force at that time.

8. Counselling, 1:1 healing sessions and consultations

• You may reschedule a session free of charge by giving at least 24 hours' notice by email or WhatsApp.
• Sessions cancelled with less than 24 hours' notice, and no-shows, are treated as delivered. They are not refunded or rescheduled.
• If you join late, the session ends at the scheduled time and the remaining time is not refunded.
• If we need to cancel or are unable to hold the session, we will reschedule it at no cost to you. If we cannot offer a suitable new time, we will refund that session.
• Session packages are valid for the period stated at purchase, or 6 months from purchase if none is stated. Unused sessions expire and are not refunded.

9. Recorded courses, toolkits, audio, ebooks and downloads

• Digital products are non-refundable once access is given or files are made available.
• If you cannot access something you paid for, write to us and we will fix it or give you an alternative way to access it. A technical access problem that we resolve is not a ground for a refund.

10. Books and physical items

• Books bought on Amazon or any other retailer are covered by that retailer's return and refund policy. Please contact the retailer directly.
• If we ship any physical item to you ourselves (such as a book or a starter kit), you must report any damage or missing item within 48 hours of delivery, with photos and an unboxing video. We will replace the damaged or missing item. Physical items are not returnable for change of mind.

11. Instalments, part-payments and EMI

• An instalment or part-payment plan is a way of paying the full program fee. It is not a subscription you can cancel. Stopping payments does not cancel what you owe.
• If an instalment is overdue, we may pause your access until it is paid. Your program term continues to run while access is paused.
• Instalments already paid are not refundable, including where your enrolment is ended for non-payment.
• If you pay through a bank, NBFC or Buy Now Pay Later provider (such as Bajaj Finserv), that loan is a separate agreement between you and the lender. Cancelling or not completing the program does not cancel the loan, and we cannot pause or refund lender EMIs.

12. Transfers and rescheduling at your request

• You may ask to transfer your seat to a future cohort or run of the same program before it starts. Transfers are at our discretion, subject to availability, allowed once only, and may carry a transfer fee that we will tell you before you confirm.
• Seats cannot be transferred to another person without our written approval.
• A transfer is not a refund and cannot later be converted into one.

13. If we reschedule or cancel

• If we reschedule a live event or session, we will tell you as early as we can and offer the new date, a later run or an equivalent alternative. Where you accept, or attend the rescheduled session, no refund applies.
• If we change a facilitator, platform or format for reasons outside our control, the program continues and no refund applies.
• If we cancel and cannot offer any alternative, we refund what you paid for that offer, as in section 3.

14. How to raise a request

Email miindtraa2024@gmail.com from the email address you registered with, using the subject line "Refund / Reschedule Request: [Program name] [Your full name]", and include:

1. your full name and registered phone number;
2. the program or product name and the date of purchase;
3. your order ID or payment transaction ID;
4. the reason for your request.

We will acknowledge your request within 2 working days and give you a decision within 7 working days.

15. Refund processing

• Approved refunds are made only to the original payment method, within 7 to 10 working days of approval. Your bank or payment provider may take a few more days to credit it.
• Payment gateway charges, currency conversion charges and bank fees, where applicable, may be deducted from the refund to the extent permitted by law.
• When a refund is approved, your access to that program, its bonuses, recordings, downloads and communities ends.

16. Chargebacks and payment disputes

Please contact us before raising a dispute with your bank, card issuer, UPI app or payment platform, and give us 15 working days to resolve it. If a chargeback is raised without contacting us first, or for a payment that is valid under this Policy, we may suspend all your Miindtraa access while it is open, and share your order, access, attendance and communication records with the payment provider to respond. Full terms are in section 10 of our Terms and Conditions.

17. Changes to this Policy and contact

We may update this Policy from time to time. The version on this page on the date you paid applies to that purchase.

© 2026 Miindtraa School of Healing & Training. All rights reserved.
Related: Terms and Conditions  |  Privacy Policy  |  Contact Us